Supplier of Carers
Our teams of healthcare professionals follow national guidelines and best practice to help patients and their carers to enjoy the best possible quality of life through optimal management of their condition.
our respects, privacy and retention of independence will be of paramount importance to us in the delivery of your care and support.
Our team works closely with each employer throughout the end-to-end recruitment process to provide quality nursing and healthcare personnel whenever needed, whether it be on a temporary, contract or permanent basis. We strive to source the best professionals for our clients.
We ensure that all of our care workers are fully security checked for your peace of mind. Whether you are a carer who needs to arrange respite care or you need help with day-to-day things like shopping, cooking or even making a cup of tea in the morning we have friendly and efficient staff that can help.
Our services are available to residential care homes and for domiciliary care in private homes, and we are able to provide care 24 hours a day, 365 days a week.
Agency Policies:
1. Safeguarding Policies: Hearten has robust safeguarding policies in place to protect vulnerable individuals from harm, abuse, or neglect. Our staff are trained to recognize signs of abuse and follow appropriate procedures for reporting and managing safeguarding concerns.
2. Infection Control Procedures: We implement strict infection control procedures to prevent the spread of infections within our facilities. Proper hand hygiene, use of personal protective equipment, and cleaning protocols are essential components of our infection control practices.
3. Staff Training and Supervision:
Hearten ensure that it’s staff receive appropriate training, supervision, and ongoing development. Our training covers important areas such as safeguarding, health and safety, infection control, and specific care needs of our service users.
4. Medication Management Protocols:
We have clear protocols in place for the safe handling, administration, and storage of medications. Our staff are trained in obtaining, storing, administering, and disposing of medications in a safe and responsible manner.
5. Data Protection Policies:
We comply with data protection regulations, including the General Data Protection Regulation (GDPR). Protecting personal information and processing data lawfully and securely are top priorities for us.
6. Care Planning and Documentation:
We maintain accurate and up-to-date care records for our service users. Our comprehensive care plans address individual needs, preferences, and goals to ensure person-centered care.
7. Quality Assurance and Monitoring:
We regularly monitor and audit our services to assess and improve their quality. Our quality assurance processes help us identify areas for improvement and ensure compliance with regulatory standards.
8. Complaints Handling Procedures:
We have effective procedures in place for handling and resolving complaints from service users and their families. We value feedback and aim to investigate and resolve complaints in a timely manner.
9. Governance and Leadership: We have strong leadership and governance structures to ensure accountability, transparency, and a culture of continuous improvement within our agency.
10. Regulatory Compliance:
We comply with all relevant legislation, regulations, and CQC standards to maintain our registration and provide safe, effective, and high-quality care.
Training Modules:
To ensure the provision of quality professional services, our staff and carers are required to complete various training modules. These modules cover a wide range of topics to equip our employees with the necessary skills and knowledge. Some common training modules include:
1. Health and Safety
2. Safeguarding
3. Infection Control
4. Communication Skills
5. Personal Care and Hygiene
6. Medication Management
7. Dementia Care
8. End of Life Care
9. Mental Health Awareness
10. Equality and Diversity
11. Risk Assessment and Management
12. Documentation and Record-Keeping
13. First Aid and Basic Life Support
By completing these training modules, our staff and carers acquire the necessary skills, knowledge, and competencies to provide quality professional services and deliver person-centered care. We emphasise continuous professional development and ongoing training to keep our employees updated with best practices and regulatory requirements in the field of health and social care.
At Hearten UK Ltd, we are committed to delivering safe, effective, compassionate, and high-quality care to individuals receiving our services. Compliance with CQC standards is essential for maintaining the trust of our service users, their families, and regulatory authorities. Thank you for visiting our website, and please feel free to contact us for more information or to inquire about our services.